🎆Last Shipping Dates & Closures for April 2023 | Singapore🎆

    Below, we’ve highlighted the recommended latest shipping dates based on last year's averages, current transit times, and capacity forecasting. However, with the current climate, be sure to keep an eye on our Carrier Health Check for real-time transit times.   Shippit's rec...

    Below, we’ve highlighted the recommended latest shipping dates based on last year's averages, current transit times, and capacity forecasting. However, with the current climate, be sure to keep an eye on our Carri...

    Below, we’ve highlighted the recommended latest shipping dates based on last year's averages, current transit times, and capacity forecasting. ...

How pickups work

  How pickups work. Once an order is booked on Shippit we'll automatically send the manifest and pickup information to the carrier who'll then upload your booking or manifest, and allocate the pickup driver where required.   Pickup cut-off times. Standard carriers collect wit...

  How pickups work. Once an order is booked on Shippit we'll automatically send the manifest and pickup information to the carrier who'll then upload your booking or manifest, and allocate the pickup driver where requ...

  How pickups work. Once an order is booked on Shippit we'll automatically send the manifest and pickup information to the carrier who'll then uplo...

Same Day Delivery | What You Need to Know

  IMPORTANT NOTE DURING PEAK (1st October 2021 until 3rd January 2022): The Shippit delivery window is not guaranteed and is an estimated time of delivery only. Priority orders are guaranteed to be delivered on a selected date (the priority same day) before 7pm.   Our same-...

  IMPORTANT NOTE DURING PEAK (1st October 2021 until 3rd January 2022): The Shippit delivery window is not guaranteed and is an estimated time of delivery only. Priority orders are guaranteed to be delivered on a se...

  IMPORTANT NOTE DURING PEAK (1st October 2021 until 3rd January 2022): The Shippit delivery window is not guaranteed and is an estimated time of...

Understanding the Order Status

Delivery orders created in or synced into Shippit will have different statuses on their journey towards delivery. Here's a reference to the most popular order delivery status: STEP POSSIBLE VALUES API ATTRIBUTE WEB UI TERMINOLOGY WEB UI TAB DEFINITION 0   processi...

Delivery orders created in or synced into Shippit will have different statuses on their journey towards delivery. Here's a reference to the most popular order delivery status: STEP POSSIBLE VALUES API ATTRIBUTE ...

Delivery orders created in or synced into Shippit will have different statuses on their journey towards delivery. Here's a reference to the most po...

Carrier Insurance vs. Shippit Transit Protection

Although carriers take great care throughout the delivery process, sometimes things can go wrong. Not ideal for anyone, we hear you! Some carriers will offer complimentary insurance coverage in the event of driver negligence, damage, or loss in the carrier network. Be sure to ...

Although carriers take great care throughout the delivery process, sometimes things can go wrong. Not ideal for anyone, we hear you! Some carriers will offer complimentary insurance coverage in the event of driver neg...

Although carriers take great care throughout the delivery process, sometimes things can go wrong. Not ideal for anyone, we hear you! Some carriers ...

Transit Protection Pricing

Shippit's Transit Protection allows you to cover your goods at retail value against damage or loss during transit for up to the Maximum Cover Amount outlined below.  This is the value paid by your customers to you as a seller for their goods, not the wholesale value or cost pr...

Shippit's Transit Protection allows you to cover your goods at retail value against damage or loss during transit for up to the Maximum Cover Amount outlined below.  This is the value paid by your customers to you as ...

Shippit's Transit Protection allows you to cover your goods at retail value against damage or loss during transit for up to the Maximum Cover Amoun...

Submit a Transit Protection Claim

  Submitting a Transit Protection Claim. 🚀 Submitting a claim is designed to be really easy!  At the bottom of the order track page, you can now see a button to get help on that delivery. Our Delivery Help Launcher will automatically send off a query to our Support team who w...

  Submitting a Transit Protection Claim. 🚀 Submitting a claim is designed to be really easy!  At the bottom of the order track page, you can now see a button to get help on that delivery. Our Delivery Help Launcher w...

  Submitting a Transit Protection Claim. 🚀 Submitting a claim is designed to be really easy!  At the bottom of the order track page, you can now s...

Get help with a delivery

Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support options. NOTE: Shippit's Delivery Support Launcher is also available for your recipients with bookings using Shippit's discounted...

Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support options. NOTE: Shippit's Delivery Support Launcher is also available ...

Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support...

How Delivery Ratings Work

When any delivery booked through Shippit is completed by a carrier, your customer will receive a completion email that also requests a rating for their delivery. ​​ You can see these ratings by proceeding to the top right-hand corner of your screen, clicking the drop-down menu...

When any delivery booked through Shippit is completed by a carrier, your customer will receive a completion email that also requests a rating for their delivery. ​​ You can see these ratings by proceeding to the top r...

When any delivery booked through Shippit is completed by a carrier, your customer will receive a completion email that also requests a rating for t...

See Your Shippit Support Emails in One Place

If you've ever sent our support team a request for assistance, we've made it easier for you to view these all in a single place! Whether these requests are still open, or already resolved, you can view and interact with us directly through this portal.   Key benefits: Single ...

If you've ever sent our support team a request for assistance, we've made it easier for you to view these all in a single place! Whether these requests are still open, or already resolved, you can view and interact wi...

If you've ever sent our support team a request for assistance, we've made it easier for you to view these all in a single place! Whether these requ...