Smart Routing International (SRI) is Shippit’s proprietary multi-carrier delivery service, made possible by using technology to connect multiple Logistics Service Providers (first mile, customs, freight forwarding, last mile) together seamlessly to ship your order to your customers.
Service Suitability
SRI offers both Delivery Duty Unpaid/Paid. For DDP, quotes are calculated automatically, upfront, inclusive of all duties, taxes and import fees. Quotes are also guaranteed as long as accurate product information is provided.
For more information, see Shipping Delivery Duty Paid (DDP) or Unpaid (DDU).
Shipping Destinations
Below are the Smart Routing International services you can instantly start using through Shippit from within Singapore and Malaysia.
Singapore Origin
| Origin | Country Code | Destination | DDP | DDU | SLA (working days) | Maximum Capacity (Kg) | Maximum Dimensions (L+W+H) |
| SG | AT | Austria | Y | Y | 5-10 days | 30kg | 150cm |
| SG | AU | Australia | Y | Y | 4-11 days | 22kg |
L<105cm Other sides <70cm |
| SG | BE | Belgium | Y | Y | 5-10 days | 30kg | 150cm |
| SG | BG | Bulgaria | Y | Y | 5-10 days | 30kg | 150cm |
| SG | BN | Brunei | Y | Y | 4-7 days | 25kg | <150cm |
| SG | CY | Cyprus | Y | Y | 6-12 days | 30kg | 150cm |
| SG | CZ | Czech Republic | Y | Y | 5-11 days | 30kg | 150cm |
| SG | DK | Denmark | Y | Y | 5-11 days | 30kg | 150cm |
| SG | EE | Estonia | Y | Y | 5-11 days | 30kg | 150cm |
| SG | FI | Finland | Y | Y | 5-12 days | 30kg | 150cm |
| SG | FR | France | Y | Y | 5-9 days | 30kg | 150cm |
| SG | GR | Greece | Y | Y | 5-9 days | 30kg | 150cm |
| SG | HK | Hong Kong | Y | Y | 8-10 days | 20kg | <150cm |
| SG | HR | Croatia | Y | Y | 6-12 days | 30kg | 150cm |
| SG | HU | Hungary | Y | Y | 6-13 days | 30kg | 150cm |
| SG | ID | Indonesia | Y | Y | 4-16 days | 30kg | 150cm |
| SG | IE | Ireland | Y | Y | 6-11 days | 30kg | 150cm |
| SG | IT | Italy | Y | Y | 6-11 days | 30kg | 150cm |
| SG | LT | Lithuania | Y | Y | 6-11 days | 30kg | 150cm |
| SG | LU | Luxembourg | Y | Y | 6-11 days | 30kg | 150cm |
| SG | LV | Latvia | Y | Y | 6-11 days | 30kg | 150cm |
| SG | MT | Malta | Y | Y | 6-11 days | 30kg | 150cm |
| SG | MY | Malaysia | Y | Y | 4-11 days | 30kg | 150cm |
| SG | NL | Netherlands | Y | Y | 6-13 days | 30kg | 150cm |
| SG | PH | Philippines | Y | Y | 4-12 days | 30kg | <300cm, Each side <150cm |
| SG | PL | Poland | Y | Y | 5-10 days | 30kg | 150cm |
| SG | PT | Portugal | Y | Y | 6-11 days | 30kg | 150cm |
| SG | RO | Romania | Y | Y | 5-10 days | 30kg | 150cm |
| SG | SG | Singapore | Y | Y | 1-3 days | 30kg | 150cm |
| SG | SI | Slovenia | Y | Y | 6-13 days | 30kg | 150cm |
| SG | SK | Slovakia | Y | Y | 6-13 days | 30kg | 150cm |
| SG | TH | Thailand | Y | Y | 4-7 days | 30kg | <300cm, Each side <150cm |
| SG | TW | Taiwan | Y | Y | 4-10 days | 20kg | LxWxH/3,500 |
| SG | UK | United Kingdom | Y | Y | 5-12 days | 30kg | 150cm |
| SG | US | United States | Y | Y | 6-10 days | 30kg |
<330cm Each side<68cm |
| SG | VN | Vietnam | Y | Y | 4-10 days | 30kg | 50x30x50cm |
Malaysia Origin
| Origin | Country Code | Destination | DDP | DDU | SLA (working days) | Maximum Capacity (Kg) | Maximum Dimensions (L+W+H) |
| MY | AT | Austria | Y | Y | 8-12 days | 30kg | 150cm |
| MY | AU | Australia | Y | Y | 4-11 days | 22kg |
L<105cm Other sides <70cm |
| MY | BE | Belgium | Y | Y | 8-11 days | 30kg | 150cm |
| MY | BG | Bulgaria | Y | Y | 8-11 days | 30kg | 150cm |
| MY | BN | Brunei | Y | Y | 3-6 days | 25kg | <150cm |
| MY | CY | Cyprus | Y | Y | 9-14 days | 30kg | 150cm |
| MY | CZ | Czech Republic | Y | Y | 8-12 days | 30kg | 150cm |
| MY | DK | Denmark | Y | Y | 8-12 days | 30kg | 150cm |
| MY | EE | Estonia | Y | Y | 8-12 days | 30kg | 150cm |
| MY | FI | Finland | Y | Y | 9-14 days | 30kg | 150cm |
| MY | FR | France | Y | Y | 9-11 days | 30kg | 150cm |
| MY | GR | Greece | Y | Y | 8-12 days | 30kg | 150cm |
| MY | HK | Hong Kong | Y | Y | 4-7 days | 20kg | <150cm |
| MY | HR | Croatia | Y | Y | 9-14 days | 30kg | 150cm |
| MY | HU | Hungary | Y | Y | 8-15 days | 30kg | 150cm |
| MY | ID | Indonesia | Y | Y | 4-16 days | 30kg | 150cm |
| MY | IE | Ireland | Y | Y | 8-14 days | 30kg | 150cm |
| MY | IT | Italy | Y | Y | 8-13 days | 30kg | 150cm |
| MY | LT | Lithuania | Y | Y | 8-13 days | 30kg | 150cm |
| MY | LU | Luxembourg | Y | Y | 8-13 days | 30kg | 150cm |
| MY | LV | Latvia | Y | Y | 8-13 days | 30kg | 150cm |
| MY | MT | Malta | Y | Y | 8-13 days | 30kg | 150cm |
| MY | MY | Malaysia | Y | Y | 2-14 days | 30kg | 150cm |
| MY | NL | Netherlands | Y | Y | 8-13 days | 30kg | 150cm |
| MY | PH | Philippines | Y | Y | 6-10 days | 30kg | <300cm, Each side <150cm |
| MY | PL | Poland | Y | Y | 8-13 days | 30kg | 150cm |
| MY | PT | Portugal | Y | Y | 8-13 days | 30kg | 150cm |
| MY | RO | Romania | Y | Y | 8-13 days | 30kg | 150cm |
| MY | SG | Singapore | Y | Y | 4-6 days | 30kg | <300cm, Each side <150cm |
| MY | SI | Slovenia | Y | Y | 8-15 days | 30kg | 150cm |
| MY | SK | Slovakia | Y | Y | 8-15 days | 30kg | 150cm |
| MY | TH | Thailand | Y | Y | 6-10 days | 30kg | <300cm, Each side <150cm |
| MY | TW | Taiwan | Y | Y | 4-10 days | 20kg | LxWxH/3,500 |
| MY | UK | United Kingdom | Y | Y | 5-12 days | 30kg | 150cm |
| MY | US | United States | Y | Y | 6-10 days | 30kg |
<330cm Each side<68cm |
| MY | VN | Vietnam | Y | Y | 4-10 days | 30kg | 50x30x50cm |
How to start shipping with SRI.
Shippit merchants based in Singapore or Malaysia, can enable SRI in the Shippit app by going to Settings > Carriers and turning ON the toggle switch for SRI.
Pickup & Collection.
Pickup Expectations:
- SRI can be expected to pick up goods within 72 hours from the time orders are booked for delivery in Shippit.
- SRI drivers pick up orders until 6:00 PM SGT. The cut-off time in booking orders for next-day pick up is 4:00 PM SGT.
- Since this is subject to change without prior notice, it is recommended for merchants to arrange a regular pick-up schedule with their courier drivers.
Cancel or rebook a pickup:
- You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.
- To rebook a pickup, please contact Shippit support who will reach out to the carrier for you.
- You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect but was unable to).
Contacting Drivers:
- If you need to discuss your collection please contact Shippit support directly.
High volume collections:
- Regular or daily pickups can be arranged for customers with high shipping volumes. Speak with your Shippit Account Manager or contact Shippit support directly.
Frequently Asked Questions.
Does SRI ship alcohol?
No, alcohol is not accepted.
Can I ship heavy or bulky freight?
No, SRI has specific weight restrictions (see above).
Why do certain shipping lanes have more labels than others?
Shipping lanes have varying numbers of labels due to factors such as business partnerships, customer locations, and carrier relationships. These factors influence companies' strategic decisions for optimizing supply chains and efficiently meeting customer needs.
Is there insurance available?
There is no complimentary insurance when booking with SRI through Shippit which means you are not automatically covered in the event of loss or damage.
To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.
| Prohibited/Restricted Goods | ||||
| Items | Description/Precautions | Type | Regulation | Remarks |
| Counterfeit money | Reproduction of any currency note, banknote, or coin which are currently been issued in any country | Document | Prohibited | |
| Any device which intended to be prejudicial to the interest of Malaysia or unsuited to peace | Parcel | Prohibited | ||
| Drug | Import and export of illicit drugs are strictly prohibited. Prescribed drugs can only be imported into or exported from the country by a license issued by the Ministry of Health, Malaysia. | Parcel | Prohibited | |
| Media | Indecent printings, paintings, photographs, books, cards, lithographic, engravings, films, videotapes, laserdiscs, color slides, computer discs, and any other media. | Parcel | Prohibited | legal paintings, legal photographs, books, cards - Permitted, with checking KDN only |
| Live Animal | All genera of Piranha fish, Turtle eggs | Parcel | Prohibited | With Permit |
| Fruit | Cocoa pods, rambutans, pulasan, longan, and Nam-Nam fruits from the Philippines and Indonesia | Parcel | Prohibited | With Permit |
| Alcohol | Intoxicating liquors containing more than 3.46 milligrams per litter in any lead or any compound of copper. | Parcel | Prohibited | Custom License |
| Knives | Daggers and flick knives | Parcel | Prohibited | Police Permit |
| Communication Device | Broadcast receivers are capable of receiving radio communication within the ranges (68 - 87) MHz and (108 - 174) MHz. | Parcel | Prohibited | Sirim Permit |
| Chemical | Sodium arsenate is a Poisonous chemical. | Parcel | Prohibited | Poison License/ Pharmacy License |
| Cloth | Cloth bearing the imprint or duplicate of any verses of the Quran. | Parcel | Prohibited | |
| Pen | ink or refill ink for pen, pencil lead, and other pens resembling syringes. | Parcel | Prohibited | |
| Lightning arresters | Lightning arresters containing radioactive material. | Parcel | Prohibited | DCA License |
| Pharmaceutical | Parcel | Prohibited | Pharmacy License | |
| Egg in the shells | Parcel | Prohibited | MAQIS | |
| Meat | Any meat, bones, skin, hoofs, horns, offal, or any part of the animals and Poultry | Parcel | Prohibited | MAQIS |
| Animal | Live animals-primates include apes, monkeys, lemur, galago, potto, and others. | Parcel | Prohibited | Import License / JPPH MOA |
| Explosive | Explosives and Fireworks. | Parcel | Prohibited | Police Permit |
| Imitation arms | Imitation arms, toy guns/ pistols, hand grenades. | Parcel | Prohibited | Police Permit |
| Firearms | Parcel | Prohibited | Police Permit | |
| Protection Equipment | Bulletproof vests, steel helmets, and other articles of clothing as protection against attack. | Parcel | Prohibited | Police Permit |
| Soil and Pest | Soil and pests include live insects, rats, snails, and cultures of plant disease-causing organisms. | Parcel | Prohibited | Import License |
| Safety helmets | Safety helmets (except as worn by motorcyclists or motorcycle pillion riders). | Parcel | Restricted | Permit from SIRIM |
| Video machines | Video machines excluding game watches and video games for use with television receivers. | Parcel | Restricted | |
| Motor vehicles | Parcel | Prohibited | MITI License | |
| Batik sarong | Parcel | Prohibited | Import License | |
| Grain | Rice and padi including rice products. | Parcel | Prohibited | Import License |
| Communication Device | Parcel | Prohibited | Sirim Permit | |
| Saccharin | Parcel | Prohibited | Approval Letter From Health Ministry | |
| Antenna | Parabola antenna for outdoor use. | Parcel | Prohibited | Sirim Permit |
| Pests and organisms | Pests and organisms are capable of being injurious to plants. | Parcel | Prohibited | MAQIS/Permit /License |
| Live fish | Parcel | Prohibited | MAQIS/Permit /License | |
| Animal oils and fats | Parcel | Prohibited | MAQIS/Permit /License | |
| Plant | Parcel | Prohibited | Import Permit/Certificate Fitosanitasi/ PEQ | |
| Pesticides | Household and agricultural pesticides. | Parcel | Prohibited | Poison License / Permit |
| Electric domestic equipment | Electric domestic equipment that uses 50 volt or 120 volts Dc or more. | Parcel | Restricted | LEN License / PERMIT |
| Waste | Parcel | Prohibited | Poison License | |
| Corals | Parcel | Prohibited | License / Permit | |
| Sexual Product | Eg. Vibrators and other sex toys | Parcel | Prohibited |
Forbidden |