Founded in 2018, Teleport offers end-to-end delivery across South East Asia powered by AirAsia’s fleet. Our Teleport integration allows you to ship domestic, international and on-demand delivery using our competitive partner rates or your pre-negotiated rates.
Service suitability
Below are the Teleport services you can instantly start shipping with using our discounted delivery rates.
Domestic
|
Service Type |
Next day |
|
Service Level |
Standard |
|
Dead Weight Limit |
<30kg |
|
Cubic Volume Limit |
<30kg |
|
Max Length |
<120 cm |
|
Dangerous Goods |
|
|
Liquids |
No |
|
Food |
Yes |
|
Perishable Goods |
No |
|
Cut off timing |
12 pm |
International
|
Origin |
Singapore | Klang Valley | Peninsular | East Malaysia | ||
|
Destination |
Klang Valley | Peninsular | East Malaysia | Singapore | ||
|
Service Level |
24 Hrs | 72 Hrs | within 5 days | 24 Hrs | 72 Hrs | within 5 days |
|
Dead Weight Limit |
<30kg |
|||||
|
Cubic Volume Limit |
<30kg |
|||||
|
Max Length |
<120 cm |
|||||
|
Dangerous Goods |
||||||
|
Liquids |
No |
|||||
|
Food |
No | |||||
|
Perishable Goods |
No |
|||||
|
Cut off timing |
12 pm |
|||||
How to start shipping with Teleport
If you'd like to start shipping with Teleport's domestic or international delivery using our discounted delivery rates, you can enable Teleport by navigating to Shippit > Settings > Carriers and turning ON the toggle switch for Teleport Express.
If you have pre-negotiated rates with Teleport, please contact your Shippit Sales Contact first and complete this form.
To ship with Teleport's on-demand delivery, click here to learn more.
Pickup and collection
Pickup expectations
- Teleport can be expected to pick up goods within a day from the time orders are booked for delivery in Shippit.
- The cut-off time for same-day pick-up is 11:30 AM SGT from Mondays to Friday
- Since this is subject to change without prior notice, it is recommended for merchants to arrange a regular pick-up schedule with their courier drivers.
Cancel or rebook a pickup
- You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.
- To rebook a pickup, please contact Shippit support who will reach out to the carrier for you.
- You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect and unable to).
Contacting drivers
- If you need to discuss your collection please contact Shippit support directly.
High volume collections
- Regular or daily pickups can be arranged for customers with high shipping volumes. Speak with your Shippit Account Manager or contact Shippit support directly.
Frequently asked questions
What can't be shipped?
Does Teleport ship alcohol?
Alcohol can only be shipped using Teleport's on-demand delivery.
Can I ship heavy or bulky freight?
No, items must remain under 30kg in dead or cubic weight & 1.5m in length.
Is there an option for authority to leave?
Yes, the customer can opt-in to ATL at order creation.
Are redeliveries and redirection (new address) possible?
- In the event of a missed delivery, Teleport will attempt redelivery up to 3 times.
- Redirection to a new address can be requested through Shippit support however is not guaranteed.
What's the best way to package my orders?
You'll find our recommended packaging guidelines here.
Is there insurance available?
There is complimentary insurance when booking with Teleport through Shippit however claim limits apply, see below.
You can lodge your claim through Shippit via our Delivery Launcher.
- Up to $100
To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.
Does Teleport support Cash on Delivery?
No.
How do customer notifications work?
With Shippit's parcel tracking, customers will know where the item is and when it will arrive. Powered by Shippit's tracking engine, customers can receive SMS updates and email delivery notifications.
Need help?
- For merchants and their customers using Teleport on Shippit's discounted delivery rates, delivery support tickets can be submitted via the Get Help button on the delivery tracking page.
- For merchants who ship with Teleport using their own pre-negotiated rates, your customers will need to reach out to you for delivery support or to Teleport directly.