What can I do when my package is returned to the sender?

Unfortunately, we are unable to intercept a package once it has been returned to the sender. We recommend that you contact the sender for further assistance with your package. 

There are a number of reasons the package has been returned to the sender:

  • The address does not exist or is incomplete
  • The package is refused by the addressee
  • There is a problem with your package and the sender has recalled the delivery
  • Driver has attempted multiple times to deliver the package and now needs to return the package to the sender
  • Property is not accessible due to security gate or animals onsite
  • Driver is unable to leave the package without a signature
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